Frequently Asked Questions
What is the current production turnaround time for custom plaques?
Our standard production time for custom plaques is approximately 12–15 business days for most projects (but can vary throughout the year). Larger plaque sizes or designs with unique features may require additional production time. If you have a specific deadline, please let us know and we’ll do our best to meet your schedule.
Do you offer rush production or expedited plaque delivery?
Yes! We offer a 10-day rush option on most custom plaques. Rush orders are produced in 10 business days and shipped overnight to meet tight deadlines. Rush service costs vary depending on the plaque size and style.
Can I customize my plaque design?
Absolutely! Every Metal Memorials plaque is fully custom-designed to your specifications. We collaborate with you on the layout, artwork, and finishes until you approve the final proof. Production begins only once you’re completely satisfied.
What payment methods do you accept for plaque orders?
We accept secure payments by credit card, debit card, or online bank transfer/eCheck through our payment portal. A digital receipt is provided upon completion. We also accept physical checks when required by organizations.
When is payment due for a custom plaque order?
Payment is typically required before production begins. However, government agencies, municipalities, schools, and other organizations may qualify for our purchase order or deposit option—please contact us for details.
How much does shipping cost for plaques?
Standard shipping is completely free and typically arrives within 2–4 business days via FedEx. If you need overnight or two-day delivery, we offer expedited shipping options for an additional cost.
Do your plaques come with a warranty or satisfaction guarantee?
Yes! Every Metal Memorials plaque includes a lifetime warranty and a 100% satisfaction guarantee. If we can’t meet your expectations, we’ll provide a full refund. Metal Memorials will provide a a full refund if we are unable to provide a solution to meet your expectations.
Is there an extra charge for custom logos or plaque shapes?
No extra charge! Our pricing is based on the total square inches (width × height) and includes custom logos and shapes at no additional cost. We only require a vector art file to ensure your logo is suitable for our sand-casting process.
Do you offer plaque refinishing or restoration services?
Yes, we specialize in refinishing and refurbishing metal plaques of all types. We can restore most plaques to like-new condition for less than 25% of the replacement cost.